Day’s Motor Group

Day’s has been our customer for over 15 years, demonstrating the exceptional service we provide and the strong working relationship we have developed.

We supply Day’s with multiple premium fibre circuits across their sites, enabling them to operate their extensive database effectively and efficiently. The enhanced fix times for the service ensure minimal, if any, downtime, which is crucial for the daily operations of the business.

The VoIP system we provided for Daysfleet allows for efficient communication with customers and simplifies management for their IT team.

A quote from Neil, IT Manager at Day’s Group:

“ETS has been a long-standing partner of Days Motor Group for 20 years. They’ve provided numerous solutions to us over the years. We currently have two MPLS networks covering 18 sites, a hosted telephone system for our Daysfleet business, and a couple of ADSL and leased line internet breakouts.

Myself and my team have a great working relationship with Alison and her team, including Nick, Luke, Rhys & Nick. We get a great service and price point that covers all we need.”

Peter Lynn & Partners

Peter Lynn & Partners is one of the largest law firms in South Wales, handling a wide range of legal issues from small to large. They are also the preferred legal partner of Swansea City FC.

Peter Lynn & Partners have been our customer for many years. Initially using an ISDN phone system, we have gradually upgraded their communication needs to keep them ahead of the competition.

The Wildix phone system they use enables seamless communication across offices, efficiently manages their large call volumes, and enhances the call experience for both staff and customers.

Supported by reliable and fast fibre services, we ensure the business operates smoothly 24/7.

The mobile solution we provided allows Peter Lynn & Partners’ staff to be on different networks under one contract. We also supplied handsets to keep staff connected to the office wherever they are.

A quote from Peter, Senior Partner at Peter Lynn & Partners:

“ETS provide all of our telecoms (for 8 separate offices), including mobile, and has done so for many, many years.

They also provide all telecoms and other services for me and my family personally.

Their quality of service and attention to detail is excellent. I have no hesitation in recommending them to other businesses -and I regularly do!!”

Belvoir

Belvoir, an award-winning estate and letting agency based in Swansea, boasts a large portfolio of properties across all price ranges.

Belvoir has been a customer since September 2020. At that time, they were opening a new office, and their existing phone system was outdated and lacked the necessary flexibility for efficient inter-office communication.

Initially skeptical of VoIP due to a previous negative experience, they found our proposed system offered the reliability and flexibility they needed. The VoIP system, combined with reliable fibre broadband, significantly increased their efficiency and improved the call experience for both staff and customers.

Additionally, we provided Belvoir with a mobile solution that allowed staff to be on different networks, ensuring the best coverage. The latest handsets and tablets were also supplied to further enhance staff productivity.

A quote from Emma, Head of Operations at Belvoir:

“We have been clients of ETS for several years now, firstly for our office landlines and more recently for our mobiles. We have transferred all work mobile phones over to ETS Mobile. With nearly 20 contracts to switch over, they made the transition super quick and straightforward and continue to provide us with excellent service and value when it comes to replacing handsets or new orders of Android tablets. We have made significant savings since changing from our existing mobile provider to ETS.

In addition, due to the current sales and lettings market, we are experiencing an extremely high volume of calls at present. ETS are always on hand to make call mapping changes or to help with last-minute updates to the system. We are so excited to be in the process of upgrading our system to the new Wildix system in the coming weeks. This will enable us to provide our clients and customers with an improved experience and improve our internal monitoring and analytics. With three offices to run and almost 20 staff members, it’s important that our systems are as streamlined as possible while keeping our costs down – with the support of Nick, Steve and Rhys at ETS, we are able to do this!”

Llanelli Motor Company

 

Llanelli Motor Company is an award-winning car dealership situated in the heart of South Wales. With a showroom and workshop spanning 3 acres, they offer an extensive selection of vehicles.

They have been a customer since August 2016 and opted to upgrade their phone system with us in January 2024. Their previous system, provided elsewhere, no longer met their needs due to the company’s growth.

The Wildix system has significantly enhanced their efficiency in managing customer calls and inter-department communication. Combined with fast and reliable fibre, the system offers the flexibility and dependability needed to keep the business running smoothly 24/7.

A quote from Jonathan, Managing Director at Llanelli Motor Company:

“ETS put a new Wildix telephone system in for us across all departments of the company. The new telephone system allows us greater flexibility and efficiency in our work.

ETS provided us with first-class service, from quotation through to installation. Every step was meticulously planned to make sure the installation was very quick and that we had no downtime.

The training was carried out with all members of staff, and within an hour of use, all staff, without exception, were benefiting from its installation. This was a job I had been putting off for some time; however, if I had been aware of how cost-effective the system is and how professionally the installation would be carried out, I would have invested in it years ago.”

Creative Hospitality Group – Peppermint Cardiff

For those who don’t know Creative Hospitality Group are the owners of Peppermint Bar, Frango, BrewStone and Bambu Beach Bar.

The services we provided to Peppermint Cardiff include the installation of an EAD (dedicated internet service), which is redundancy-proof. We also provided a full Wi-Fi solution to allow staff and guests to access the Wi-Fi from all areas of the venue. Finally, a VoIP system was installed to allow for call transfers between all Creative Hospitality’s venues.

A quote from Peppermint:

“ETS installed a new Wi-fi booster to enhance our speed and coverage. The work was done in prompt time, and we are satisfied with the service and the time the work took to undertake.”

We have worked with Creative Hospitality for several years and we hope to continue to support them for many years to come.

Revolutionise your business with Multi-Network IoT Sims

Multi-Network IoT (Internet of Things) sims are specialised sim cards designed for IoT devices that need to connect to different mobile networks.

Utilising all 4 major networks in the UK (EE, Vodafone, O2 and Three), the sim is designed to seamlessly switch between different networks and will always connect the device to the best network coverage.

Our sims also allow roaming in the EU and USA, allowing you to keep your offices connected across the world. From individual to sharer plans we offer a full tailored solution to suit your business requirements.