Belvoir, an award-winning estate and letting agency based in Swansea, boasts a large portfolio of properties across all price ranges.
Belvoir has been a customer since September 2020. At that time, they were opening a new office, and their existing phone system was outdated and lacked the necessary flexibility for efficient inter-office communication.
Initially skeptical of VoIP due to a previous negative experience, they found our proposed system offered the reliability and flexibility they needed. The VoIP system, combined with reliable fibre broadband, significantly increased their efficiency and improved the call experience for both staff and customers.
Additionally, we provided Belvoir with a mobile solution that allowed staff to be on different networks, ensuring the best coverage. The latest handsets and tablets were also supplied to further enhance staff productivity.
A quote from Emma, Head of Operations at Belvoir:
“We have been clients of ETS for several years now, firstly for our office landlines and more recently for our mobiles. We have transferred all work mobile phones over to ETS Mobile. With nearly 20 contracts to switch over, they made the transition super quick and straightforward and continue to provide us with excellent service and value when it comes to replacing handsets or new orders of Android tablets. We have made significant savings since changing from our existing mobile provider to ETS.
In addition, due to the current sales and lettings market, we are experiencing an extremely high volume of calls at present. ETS are always on hand to make call mapping changes or to help with last-minute updates to the system. We are so excited to be in the process of upgrading our system to the new Wildix system in the coming weeks. This will enable us to provide our clients and customers with an improved experience and improve our internal monitoring and analytics. With three offices to run and almost 20 staff members, it’s important that our systems are as streamlined as possible while keeping our costs down – with the support of Nick, Steve and Rhys at ETS, we are able to do this!”
