Meet our exceptional team of telecommunications experts

I oversee the daily operations and strategise future growth for the business, while also contributing to the sales development team.

As the Operations Director, I manage the daily operations of the business, with a focus on accounts, sales, and recruitment. I have been with ETS for over 15 years and was appointed as Director in 2021.

My responsibilities include managing the daily operations of the support team, overseeing the billing platform, and leading sales development.

I have been the Engineering Manager at ETS for over 10 years. My main responsibility is to research and develop phone systems to ensure that we offer the latest and most advanced technology. Daily, I visit customer sites to install equipment, address any issues, and provide training on their phone systems.

My role involves researching and developing the latest marketing networking equipment to ensure the business provides the best available technology. I specialise in IT and project management, and I oversee the operations of the retail deployment team.

I have a diverse role at ETS. My primary responsibilities include managing the entire mobile estate, ensuring that customers are on the best tariffs, and addressing any issues that arise. I also handle daily customer phone calls and have recently ventured into sales development.

My daily tasks involve answering phone calls and emails from customers, addressing faults and queries. Additionally, I am a part of the deployment team, where I plan engineer visits and manage ongoing projects.

I am responsible for developing the business’s CRM and soon to be billing system, with the goal of making this software available for our customers. Additionally, I prepare Wildix systems for dispatch to our clients.

My day to day tasks include assisting customers with faults, selecting equipment for dispatch, and frequently configuring that equipment.

I work on the retail deployment team at ETS, where I’m responsible for configuring till and VoIP systems and dispatching equipment to stores. I manage our warehouses, keeping track of inventory to ensure items are available when needed. Additionally, I visit customer stores to handle communications installations.

I oversee the business’s financial transactions, follow up on customer invoices, and address any payment queries.